Customers and orders
The lift is unavailable: confirm conditions before unloading
The estimate includes a lift, but it cannot be used on arrival. Carrying furniture upstairs changes the workload.
Editorial examples of typical work situations. Names, amounts and examples are illustrative, not verified company stories or customer testimonials.
What to do
- Check the floor and lift with the customer.
- Update address conditions and recalculate.
- Agree price and scope changes before extra work.
- Give the crew updated details and save the agreement.
What changes and what to check
Clear conditions make the estimate transparent. The system cannot inspect a lift remotely or authorise a unilateral price change.
